A CARER is calling for more out-of-hours care in Uttoxeter after his elderly mother ended up repeated answering ‘101’ questions trying to get him help.
Fred Hudson, of Copes Way, Uttoxeter, was struck down with a virus earlier this month and said he urgently needed a doctor to come to tell him what was wrong.
After asking his 76-year-old mother, who has heart problems, to call the 111 service as it was not serious enough for an ambulance, she was repeatedly faced answering the same ‘101 questions’ from different departments.
She was eventually told three hours later that a doctor would be coming out to him from Stafford.
The 53-year-old said it was another hour later before the doctor called asking for directons, at which point he told him not to bother and went straight to bed.
He claims he was told there was no on-call doctor in Uttoxeter, which has been disputed by the Staffordshire Doctors Urgent Care (SDUC) team.
Mr Hudson, who works for JCB, said: “We need a night doctor in Uttoxeter desperately as this is not the first time this has happened to me or my mother.
“This is why people who use the 111 service end up dialing 999 as they get this response.
“I was really ill at the time which is why I got my mother round to call the 111 service. They just kept asking her the same questions.
“Eventually when a doctor rang up and asked for directions it was the final straw and I just hung up.
“I just wanted someone to come out and tell me what was wrong. I was not ill enough to require 999.
“I was disgusted with it and so was my mother. When I have called before as I have sick parents I have had to wait for around three hours for a doctor from Burton, Lichfield or Stoke.
“We used to have a night doctor years ago but then it was stopped.”
Mr Hudson said his mother had told him she would be dialling 999 next time due to the stress caused to her by the 111 service.
A spokesman for SDUC, providers of the out-of-hours service in East Staffordshire, told the Post and Times that Uttoxeter did have an our-of-hours doctor but did not explain why Mr Hudson had to wait for a doctor from Stafford.
He said: “I can assure all patients in Uttoxeter that GPs are available in the out of hours period.
“After a patient is clinically assessed over the telephone by NHS 111 call handlers they may be advised that they should be seen face-to-face in a primary care centre, if clinically appropriate as a home visit, or they may be given self-care advice.
“While we are unable to comment on the specifics of this case we are sympathetic to the patient’s frustrations.
“On this occasion a GP did agree to undertake a home visit as the patient could not attend the out of hours primary care centre.”