A FAST food customer ended up paying for a meal five times after he was told the transaction had not gone through due to credit card difficulties.
The customer, who wants to be known only as William, visited Burger King, at the A50 service station, near Uttoxeter, to buy a meal for his daughter.
However, as he used the chip and pin machine he was greeted with a message saying the device had malfunctioned.
When the businessman asked the staff member if she thought there could be something wrong with the machine he said her reply was ‘abrupt’.
William said: “She kept getting me to put my card in and pin to keep trying it.
“Then we tried another card.
“I then just left without even taking the meal as it kept saying there was a malfunction.
“I knew that my cards were all okay so when I was in the services nearby I decided to try my cards in one of the cash points.
“When I checked I noticed that £30 had been taken out in three payments of the total sum of the meal.
“I then checked the other card and found it had been taken out twice from that account.
“In total I made five payments for one meal and then didn’t even get the meal.”
The situation only got worse for William as he then had to drive into Uttoxeter town centre for confirmation from the bank that £39 had been taken from his account for one meal.
After returning to the Burger King branch, he then had to put the bank on loud speaker on his phone as further proof he had been over charged before the fast food giant would agree to give him a refund.
William told the Advertiser that he does not think he is the only victim of the faulty card machine.
He said: “I was offered no apology or compensation for the inconvenience I was put through or anything.
“There was no explanation. If I had just forgotten about it I would not have known I had been charged five times.
“I had to go to great lengths at my own expense and time to get the refund.
“It was appalling and the staff were really abrupt about the problem.
“If I had treated customers like this then I would have gone out of business a long time ago.
“It has made me wonder how many other people this has happened to but they have not yet noticed.
“All the staff kept telling me at the time was that the transaction had not gone through even though I knew my card was working. People could have gone through and not checked.”
A Burger King spokesman said the situation was quickly resolved.
He said: “A Burger King restaurant on the A50, near Uttoxeter, recently experienced technical difficulty with their payment system, in which a customer was accidentally overcharged.
“As a 100 per cent franchise operated business, this was resolved by the franchisee; after investigation, the client was refunded and the situation rectified.”