STAFF at a Uttoxeter residential home have seen all of their hard work pay off after receiving an ‘excellent’ report from inspectors.
The proprietors and manager has said a huge thank you to all the staff at St Mary’s Mount Residential Care Home, in Holly Road, following the report from the Care Quality Commission (CQC) inspection.
All of the employees were interviewed by the inspector, who was told that they were well supported by the manager and had regular meetings and training which enabled them to deliver good care to residents.
The inspector noted how staff identified challenging behaviour and how to deal with situations with care and dignity for the resident.
They were also told that people using the service were happy, relaxed and said they felt safe.
One of the residents said: “I have had bacon and eggs for breakfast it was grand.
“The people that look after you here can’t do enough.”
Another resident said: “You do what you want here there are no restrictions.”
The report states: “We spoke with a visitor about care and support offered at St Mary’s Mount to their relative, they said, ‘I can’t believe how well X (person using the service) is.
“They are so much better now than they have been in a long time.
“I hear the staff and they always talk nicely to people, they interact, they are lovely staff and inclusive.
“I think it’s very good here.’
“We spoke with a visitor whose family member had recently moved to the service.
“They said, ‘I was scared about the whole process but when I met the manager she set the standard.
“I looked round the home and felt I could ask questions, it was very relaxed.
“They then came out to see X (person using the service) in hospital.
“They explained the home might not be suitable but they phoned me as soon as they had done the assessment to let me know; that was the key.
“I knew then it was the right decision.
“They had been so thoughtful and not kept me waiting because they knew I would be fretting.”
The unannounced inspection took place in November 2012 and standards were met on all inspection points.
St Mary’s Mount is a residential home that can accommodate 30 residents, with the current manager, Sue Stepp in post for 18 months.
In this time a spokesman for the home said she has created a homely and secure atmosphere with elegant furnishing in communal areas.
Refurbishment is ongoing and anyone wishing to visit can call in at anytime, there is no need to make an appointment although if they wished to speak to the manager, appointments can be made.
The CQC inspection report is available to view in full on the commissions website at www.cqc.org.uk